In What Got You Here, Won’t Get You There, Marshall Goldsmith recommends when you receive feedback, positive or negative, all you should say is Thank You.
First it is disarming. Most people, when they provide feedback, expect an argument. Just listen to what they have to say and say Thank You.
Second receiving feedback can be emotional, especially negative feedback. It’s better to just listen, take it in, and say Thank You.
There is no need to debate every point. There is no need to offer an opinion in every conversation.
You don’t have to agree with everything that’s said but usually some of what is said is true.
Feedback is difficult to hear because we see ourselves one way, where the world sees us another. Say Thank You then sit down and reflect on what was said.
Take what you can use to get better, discard the rest.
Keep going back to anyone who has the courage to give you feedback, especially negative feedback. Check in with them to see how you are doing and say Thank You.
Don’t be right. Get it right. And say Thank You.